Teller I

Company Name:
Salary period: Annual
Percent of time Job Accountabilities 80% Teller Relations and Performance Teller and Member Relations Performance
ΓΆΒ ΒΆ Perform Teller functions as needed to support the branch. ΓΆΒ ΒΆ Ensure duties for members' accounts including: balancing cash drawer, making conversations, keeping posting and proof errors to a minimum, and working within the guidelines, procedures, and processes.
10% General Responsibilities
Passion for People and Service
ΓΆΒ ΒΆ Foster and maintain constructive relationships with members. ΓΆΒ ΒΆ Provide members with outstanding service in all interactions, and look for opportunities to improve their financial well being. ΓΆΒ ΒΆ Constructively resolve member service issues and problems with professionalism, compassion and respect.
Compliance, Security and Disaster Recovery
ΓΆΒ ΒΆ Maintain knowledge in and adhere to compliance standards for the branch. ΓΆΒ ΒΆ Adhere to security procedures and fraud controls to protect members, staff, and assets. ΓΆΒ ΒΆ Recommend changes to the disaster recovery plan for the branch.
ΓΆΒ ΒΆ Adhere to policies, procedures and established processes for the branch. ΓΆΒ ΒΆ Recommend policy / procedural changes and process improvements to assist in the achievement of the strategic goals of the organization.
ΓΆΒ ΒΆ Perform additional duties as required by the Branch Manager, Assistant Branch Manager or other designee for efficient operation of the branch and/or credit union. This includes the possibility of being assigned temporarily to other locations.
10% Personal and Team Development
Personal Development
ΓΆΒ ΒΆ Dedicate time for self development and increase job skills and knowledge. ΓΆΒ ΒΆ Participate and successfully complete professional training and credit union required courses.
Team Participation
ΓΆΒ ΒΆ Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team. ΓΆΒ ΒΆ Actively participate and contribute to meetings.
ΓΆΒ ΒΆ Contribute to the evolvement of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values ΓΆΒ ΒΆ Foster and maintain constructive relationships
Teller I Standards:
ΓΆΒ ΒΆ Demonstrated proficiency in job accountabilities. ΓΆΒ ΒΆ Adhere to Teller check acceptance limits. ΓΆΒ ΒΆ Meet monthly conversation goals for the branch.
ΓΆΒ ΒΆ High school graduate or equivalent. ΓΆΒ ΒΆ Minimum six months customer service experience. ΓΆΒ ΒΆ Previous cash handling experience strongly preferred (preference will be given to those candidates with cash handling experience). ΓΆΒ ΒΆ Previous experience in keyboarding/PC, windows experience strongly preferred. ΓΆΒ ΒΆ Available to work flexible hours and overtime as needed. ΓΆΒ ΒΆ Meets physical requirements of the job ΓΆΒ ΒΆ Standing for long periods of time ΓΆΒ ΒΆ Ability to speak, hear and see ΓΆΒ ΒΆ Ability to operate a computer keyboard and mouse ΓΆΒ ΒΆ Some lifting required (typically no more than fifty pounds)

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.