Loan and Member Service Officer (Will consider all levels)

Company Name:
Salary period: Annual
Percent of time Job Accountabilities 70% Loan and Member Service Relations and Performance 1. Loan and Deposit Product Production ΓΆΒ ΒΆ Perform lending and member service functions for STCU and Shared Branch members accurately, timely, and in alignment with job standards and procedures. This includes consumer loan and deposit products and other services. ΓΆΒ ΒΆ Analyze credit reports. ΓΆΒ ΒΆ Input complete and well documented loan applications. ΓΆΒ ΒΆ Seek out opportunities to assist members with bringing loans over to STCU.
20% General Responsibilities 1. Passion for People and Service ΓΆΒ ΒΆ Foster and maintain constructive relationships with members. ΓΆΒ ΒΆ Provide members with outstanding service in all interactions, and look for opportunities to improve their financial well being. ΓΆΒ ΒΆ Constructively resolve member service issues and problems with professionalism, compassion and respect. 2. Compliance, Security and Disaster Recovery ΓΆΒ ΒΆ Maintain knowledge in and adhere to compliance standards for the branch. ΓΆΒ ΒΆ Adhere to security procedures and fraud controls to protect members, staff, and assets. ΓΆΒ ΒΆ Recommend changes to the disaster recovery plan for the branch. 3. Policies/Procedures/Processes ΓΆΒ ΒΆ Adhere to policies, procedures and established processes for the branch. ΓΆΒ ΒΆ Recommend policy / procedural changes and process improvements to assist in the achievement of the strategic goals of the organization. 4. Projects and Consulting ΓΆΒ ΒΆ Participate and/or consult on branch or organizational projects that contribute to the evolvement of STCU's culture and strategic vision and/or achievement of goals. ΓΆΒ ΒΆ Contribute as an effective project team member and complete all tasks and assignments in a timely manner. 5. Miscellaneous ΓΆΒ ΒΆ Perform additional duties as required by the Branch Manager, Assistant Branch Manager or other designee for efficient operation of the branch and/or credit union. This includes the possibility of being assigned temporarily to other locations.
10 % Personal Development and Team Participation 1. Personal Development ΓΆΒ ΒΆ Dedicate time for self-development and increase job skills and knowledge. ΓΆΒ ΒΆ Participate and successfully complete professional training and credit union required courses. 2. Team Participation ΓΆΒ ΒΆ Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team. ΓΆΒ ΒΆ Actively participate and contribute to meetings. STANDARDS OF PERFORMANCE NECESSARY FOR POSITION: Core Standards: ΓΆΒ ΒΆ Contribute to the evolvement of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values ΓΆΒ ΒΆ Foster and maintain constructive relationships Loan and Member Service Officer Standards: ΓΆΒ ΒΆ Demonstrated proficiency in job accountabilities. ΓΆΒ ΒΆ Adhere to fee reversal guidelines ΓΆΒ ΒΆ Adhere to wire procedures ΓΆΒ ΒΆ Adhere to check acceptance limits ΓΆΒ ΒΆ Meet monthly conversation goals for the branch ΓΆΒ ΒΆ Meet monthly Payment Protection, GAP, and MRC goals for the branch
JOB QUALIFICATIONS: 1. High school graduate or equivalent. Some college preferred. 2. A minimum of three years experience in consumer lending and new accounts. 3. Notary License strongly preferred. 4. National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008 is required. 5. Previous experience in keyboarding/PC and 10-key calculator. 6. Available to work flexible hours and overtime as needed. 7. Meets physical requirements of the job: ΓΆΒ ΒΆ Sitting for long periods of time ΓΆΒ ΒΆ Ability to speak, hear and see ΓΆΒ ΒΆ Ability to operate a computer keyboard and mouse ΓΆΒ ΒΆ Some lifting required (typically no more than fifty pounds)

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